Why Late Deliveries Cost More Than You Think
When a package misses its promised delivery window, it’s not just a customer service issue—it’s a financial one. Most shippers aren’t aware that they’re eligible for guaranteed service refunds (GSRs) from FedEx and UPS when this happens.

But here’s the catch: carriers won’t alert you. If you don’t claim it, you don’t get it.

How the Loss Adds Up
A few missed refunds per week might not seem like much—until you realize it adds up to thousands per year in unclaimed money. It’s money you’re owed, for service you didn’t receive. And most companies miss it because:

• There’s no internal tracking
• Carrier invoices are dense and hard to audit
• Refund windows are tight and easy to miss

Why It’s Getting Worse
Delivery standards are getting tighter, while networks are getting more congested. Carriers are adjusting what counts as “on-time,” and more packages are arriving late without triggering alerts.

If you don’t have a system in place to flag them, they slip through the cracks—every single week.

How RCS Solves It
Our system audits every invoice for eligible refunds and files them automatically—before the refund window closes. And we don’t just tell you how much we saved—we show you the exact packages, refund credits, and confirmation from the carrier.

It’s transparent. It’s automatic. And it puts money back where it belongs: in your pocket.

Final Thought
Late deliveries are more than a customer headache—they’re a cost center you can control. You just need the right tools to catch them.

We’ve built those tools. Ready when you are.