UPS ^® Refund Policy

Take advantage of online reports that present your shipping date in a way that offers additional soft dollar savings including Service Type graphs, integrated late package reporting and UPS Void Credits. Knowing what services you are using and learning how you spend your shipping dollars help you reduce your total spend. For example, can you lower the amount of money you spend on shipping by selecting standard overnight versus priority overnight? RCS’s advanced automated technology delivers the solution that your company needs.

Your worrying is over as RCS eliminates the hassle of filling claims with the carriers and we manage the entire process- from data collection to providing the most advanced dynamic reporting on the market.

The UPS late delivery refund policy (known as the Guaranteed Service Refund - GSR) can be summarized with the following: assuming there are no exceptions (weather delays, address correction, etc.) every package is guaranteed to arrive on time or you as the shipper are owed a refund- even if that package is 61-seconds late. With that said though, you have a limited window to claim these late packages.

If you miss this roughly 15-day window to claim your express (air) and ground packages-you lose.   Good thing you found RCS!